Flycell.com billed me $80 for nothing and won't refund.

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Home » Consumer Reviews » SERVICE » Flycell.com billed me $80 for nothing and won't refund.

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Flycell.com billed me $80 for nothing and won't refund.

Jan 30, 2008

Flycell complaint by Porkchop

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Flycell, a NY company, billed me $20 a month on my cell phone bill for four months (total $80). By the time I tracked down who was billing me, I contacted them and told them I never asked for or received any service from them (I don't even know what they do) and asked for a refund. They refused. I filed a complaint with the BBB of NY and they were unsuccessful in getting my money back. They said they have a large amount of complaints about this company and, in fact, they have an article about Flycell on their website.

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Comments (3)

1. Written by Kristin, on 23-05-2008 02:11

I've been looking for new ringtones on Verizon Wireless, and I wandered on to the Flycell website. I found a voice ringtone I thought was hilarious, that Verizon Wireless only had as a ringback. I really wanted it as my ringtone. I almost put my phone number in.....when I remembered my coworker saying how some websites charge you $10.00 a month while we were discussing buying ringtones online. I played it smart and googled "Is Flycell a scam" and sure enough...complaint after complaint after complaint. I almost gave them my number! :eek

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2. Written by Susanna, on 20-05-2008 21:33

Flycell is the real scam. Stay away.

Best way is file a dispute to your credit card company and reverse it from there.

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3. Written by Miffed, on 05-05-2008 13:25

My phone was recently billed $9.99 by Flycell.com for an alleged complimentary ringtone which I did not authorize or use. I sent a text to 69999 (which they provided when they took my money from my cell) to opt out but my charge was never reversed. They just emailed me the text below, from :

Mon, 5 May 2008 09:47:55 -0700 (PDT)

Re: Flycell Ticket:153363 Phone

Flycell support wrote:

Thank you for contacting us here at Flycell.

Flycell regrets that you want to cancel your subscription.

We have canceled all services to your cell phone as requested. You will not receive any further text messages.

If you would like to receive the services from the most recent subscription month, the allotted downloads may be provided by replying to this email. You will not receive any further charges.

Please know that Flycell provides service on a subscription basis. These plans are billed directly to the customer's mobile service bill, despite the amount of use the customer chooses to retain from us. Every account is billed immediately after activation and renewal. The initial charge of $9.99 will remain valid.

If we can be of further assistance, feel free to contact us.

Kind Regards,

Flycell Customer Relations

(800)580-0017

Flycell.com/support

Please advise on how to get this fraudulent charge reversed, and the Flycell.com company apprehended. I have notified my phone service about this action as fraud.

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