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Flycell.com billed me $80 for nothing and won't refund.
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Jan 30, 2008 Flycell complaint by Porkchop |
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Flycell, a NY company, billed me $20 a month on my cell phone bill for four months (total $80). By the time I tracked down who was billing me, I contacted them and told them I never asked for or received any service from them (I don't even know what they do) and asked for a refund. They refused. I filed a complaint with the BBB of NY and they were unsuccessful in getting my money back. They said they have a large amount of complaints about this company and, in fact, they have an article about Flycell on their website.
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Flycell Complaints
1. Written by Eric tippitt, on 23-06-2009 19:39
I've never heard of flycell untill i got a text saying that they had billed me $19.99. I'm trying to get my money back but after reading this page I don't think it will ever happen. I dont even use custom ringtones or any of that crap!
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2. Written by mary andino, on 24-04-2009 22:25
I WOULD LIKE YOU TO REMOVE MY PHONE NUBER OFF YOUR LIST OR MACHINE OR WHAT EVER YOU PEOPLE DO YOU SEE I DO NOT WORK AND I'M VERY UPSET WITH THIS SO CALL FLYCELL ALL YOU PEOPLE DO IS TAKE MONEY FROM PEOPLE LIKE ME WHO'S NOT WORKING I PUT $35.00 ON MY GO-PHONE AND YOU TOOK IT I CAN'T EVER CALL MY MOM WHO LIVE OUT OF STATE MY NUMBER IS 661-321-6318 I AM CALL MY LAWER AFTER THIS I DO HAVE COPYS OF ALL YOUR TEXTING AND A COPE OF THIS LETTER TO FLYCELL. 
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3. Written by Madolyn, on 19-09-2008 10:57
i would like my money back on my phone ASAP
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4. Written by Xi, on 11-09-2008 18:35
I put my phone number in to receive a free ringtone. After doing this i realized they give you credits and you dont even get this free ringtone i automatically unsubscribed thinking that was the end of it. i just received my phone bill and there was a charge for 69999 $9.99. i never agreed to sign up for anything and i was still charged. I did send a text to cancel and received one back saying i successfully unsubscribed but i will not be getting a refund for the 9.99.
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5. Written by RIP OFF SCAMMERS!!!, on 15-08-2008 13:36
They lure you in with a "free ring tone" and do not supply any terms or conditions, will not refund anything back to you, and they're a bunch of jerks on the phone. I only realized I was going to be charged something when I happen to see at the very bottom of the text a random 9.99.
It took five minutes to find the "unsubscribe" button on the web, after my text to cancel never acknowledged.
I ended up calling my cell company and having them request a refund. I refuse to pay them anything.
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6. Written by Kristin, on 23-05-2008 02:11
I've been looking for new ringtones on Verizon Wireless, and I wandered on to the Flycell website. I found a voice ringtone I thought was hilarious, that Verizon Wireless only had as a ringback. I really wanted it as my ringtone. I almost put my phone number in.....when I remembered my coworker saying how some websites charge you $10.00 a month while we were discussing buying ringtones online. I played it smart and googled "Is Flycell a scam" and sure enough...complaint after complaint after complaint. I almost gave them my number! 
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7. Written by Susanna, on 20-05-2008 21:33
Flycell is the real scam. Stay away.
Best way is file a dispute to your credit card company and reverse it from there.
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8. Written by Miffed, on 05-05-2008 13:25
My phone was recently billed $9.99 by Flycell.com for an alleged complimentary ringtone which I did not authorize or use. I sent a text to 69999 (which they provided when they took my money from my cell) to opt out but my charge was never reversed. They just emailed me the text below, from :
Mon, 5 May 2008 09:47:55 -0700 (PDT)
Re: Flycell Ticket:153363 Phone
Flycell support wrote:
Thank you for contacting us here at Flycell.
Flycell regrets that you want to cancel your subscription.
We have canceled all services to your cell phone as requested. You will not receive any further text messages.
If you would like to receive the services from the most recent subscription month, the allotted downloads may be provided by replying to this email. You will not receive any further charges.
Please know that Flycell provides service on a subscription basis. These plans are billed directly to the customer's mobile service bill, despite the amount of use the customer chooses to retain from us. Every account is billed immediately after activation and renewal. The initial charge of $9.99 will remain valid.
If we can be of further assistance, feel free to contact us.
Kind Regards,
Flycell Customer Relations
(800)580-0017
Flycell.com/support
Please advise on how to get this fraudulent charge reversed, and the Flycell.com company apprehended. I have notified my phone service about this action as fraud.
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